Change or cancel your subscription

This article shows how to change your plan, pause or cancel your subscription and start it again. Administrators and billing admins can do this on Subscription. Editors see the subscription but can't change it.

Upgrade from Pro to Business#

1. Go to Subscription.
2. Under Upgrade your plan, choose the number of seats on the Business card.
3. Select Upgrade to Business.
4. Confirm the change in the Stripe customer portal.

You pay the price difference for the rest of the current billing period right away. From then on, you're billed for Business.

To add or remove seats on the Business plan, see Invite members and manage seats.

Other plan changes#

To switch between annual and monthly billing, go to Subscription, select Manage billing and change your plan in the Stripe customer portal.

To move from Business to Pro, contact support@sankeyart.com.

The plan of an enterprise customer is set up with us. Contact us to change it.

Cancel your subscription#

1. Go to Subscription and select Cancel subscription.
2. Read what to expect and select Cancel plan.
3. Tell us why you're canceling and select Continue to cancellation.
4. If we offer you a pause instead, select No thanks, cancel my subscription to cancel.

Your subscription ends at the end of the period you paid for, and you aren't charged again. Until then, you keep all features.

After the subscription ends, your organization moves to the free plan and loses the paid features.

Pause instead of canceling#

When you cancel, we may offer you a pause of 1, 2 or 3 months instead.

• You aren't charged during the pause.
• Your diagrams, members and settings stay as they are, but you only have the free plan features.
• Billing resumes automatically on the date shown on Subscription. We email you a few days before.

To end the pause early, select Unpause subscription on Subscription. Unused prepaid days are credited to your next invoice. Some older Business plans get no credit; Subscription then doesn't mention one.

Undo a cancellation#

Until your subscription ends, you can keep it: go to Subscription and select Reactivate subscription. It renews as before.

Fix an overdue payment#

If a payment fails, Subscription says that your subscription has an overdue payment. Select Update payment method and add a new card in the Stripe customer portal. Paid features are blocked until the payment goes through.